Shipping Policy

Surgical Bazaar supports purchases from multiple independent medical suppliers. A single checkout may result in separate vendor shipments with different dispatch dates, courier providers, delivery charges and tracking references.

Dispatch and delivery

Each vendor confirms fulfilment after payment verification. Any delivery estimate shown or agreed is indicative unless expressly guaranteed. Dispatch depends on verified stock, product handling requirements, destination and courier availability. Additional freight or specialised delivery requirements must be disclosed and agreed before being charged.

Tracking

Customers can track each vendor parcel under My Orders. A shipment may show vendor-reported updates, courier tracking links, or verified carrier events when an integration is enabled. A vendor marking an order delivered does not alone prove customer receipt.

Receiving your order

Check the recipient, packaging, quantity, seal condition and expiry information promptly on arrival. If something is missing, damaged, unsafe or incorrect, record evidence and contact support through your account. Follow instructions for safe handling of fragile, sterile or temperature-sensitive products.

Service interruptions

Courier delays, weather, inaccessible delivery locations, address errors and customs or regulatory restrictions may affect delivery. We will provide updates when information is available and assist you in escalating fulfilment issues to the responsible vendor.